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| 1) How do I obtain access to the SyntracTM Integration Tools online CE courses? Our SyntracTM online continuing education courses are offered free of charge to customers of Cardinal Health Nuclear Pharmacy Services who are using SyntracTM 2.7 or SyntracTM Integration Tools. Ask your Cardinal Health sales consultant for your account number and access instructions. 2) What if I can’t remember my User ID and Password? On the login page, click on the "Remind Me" link and then enter your email address. Your User ID and Password will be sent to that e-mail address. Please avoid setting up multiple accounts for yourself as they cannot be merged. 3) How can I view my course history and print my certificates? On the webpage that appears after you log-in, click on the "My Certificates" link to view your SyntracTM Integration Tools course history and view and print any SyntracTM Integration Tools CE certificates you have earned. 4) How can I change my e-mail address or other information in my User Profile? On the webpage that appears after you log-in, click on the "My Profile" link to view the User Profile and make any necessary changes. 5) I entered my Customer Number and got a message that my account was "restricted." What does this mean? Contact your Cardinal Health sales consultant to inquire about restricted accounts. 6) I didn’t pass the SyntracTM Integration Tools course test in the three tries allowed. Now what? Contact our SyntracTM Integration Tools CE Technical Support line to have the course "reset." Resetting the course gives you an additional three attempts to pass the test. Please note that a course can only be reset once. 7) I thought my User ID and Password were going to be e-mailed to me after I registered. I never received them. There are several reasons why this could occur. You may have typed your e-mail address incorrectly, your e-mail inbox may be full, or your email account security settings may block e-mails from unknown senders. To ensure future communications are received, authorize your account to accept email from cardinal.com. Note that emailing credentials to you is an anti-spam procedure, and merely verifies that your account is established. 8) I want to know which test questions I missed and the correct answers. Why is this information not offered? The institutions which provide accreditation for these courses generally do not allow us to provide answers or feedback to users - even after they have completed the courses. 9) I have taken and passed courses SyntracTM Integration Tools online continuing education courses but my credits aren’t showing up on my SNMMITS transcript. Why? Once per month, Cardinal Health Nuclear Pharmacy Services provides a report of credits earned to the Society of Nuclear Medicine and Molecular Imaging (SNMMI), who enters the data manually into their systems. There is sometimes a delay before credits are posted. If you are required to demonstrate proof of SyntracTM Integration Tools CE credits earned, prior to the SNMMI adding them to your record, you can print your SyntracTM Integration Tools CE certificates for this purpose. (See Question #3 above) |
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